Julia Leszczak
Hi, I'm Julia Leszczak. Welcome to my profile!
Julia Leszczak's Bio:
Julia Leszczak's Experience:
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Communal Services Support Officer at Enfield Homes
April 2010 - June 2013Selection of Professional Achievements in Role o Increased Caretaking monitoring paperwork returns by 30% o Established feedback process system for Monitoring Survey, which enables Communal Services to report stats on a monthly basis o Increased efficiency of MEQ responses using own designed Access database and Outlook ensuring that set targets are met to achieve this o Enhanced efficiency of several office processes on own initiative, improving spread sheets, tidying up formulas and protecting cells and functions o Decreased spending by preventing over issuing Personal Protective Equipment for staff by keeping accurate records on my DIY-database (MS Access) o Developed and carried out training for colleagues on Northgate software (nominated Northgate Chanmpion for my department) Personal Achievements on Own Initiative o Promoting a posistive image of my department by finding creative ways of engaging with customers at meetings and festivals (crosswords, word searches, tree games etc): result - staff magazine (Sep 2012, see below) o Raised awareness for Hate Crime experienced by frontline staff ( Dec 2012, see below) As Equality & Diversity Champion o Promoted International Women's Day, raised awareness for gender inequality and fund raising for a one-year sponsorship of female war survivor in Afghanistan on behalf of Enfield Homes o Persuaded the head of department and HR department to include a clause into job adverts that encourages female workers to apply for caretaking posts o Established close working relationship with internal ASB department to encourage incident reporting among caretakers by arranging meet and greet events and discussion group
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Busisness and Administration (Apprenticeship/Training) at Berliner Wasserbetriebe
September 2002 - February 2005o Dealing with customer service requests ensuring responses are provided on time o Payroll o Administrative work including sickness and performance reporting o Project Management
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Community Engagement Officer (from 22/04/2013) at Barnet Homes Ltd
April 2014o Develop and deliver a portfolio of projects and initiatives to support the objectives of the Barnet Group's business plans, service operational plans and other relevant strategies o Facilitate the involvement and representation of Barnet Homes' residents in the development and monitoring of services that affect them o Provide training and support to residents so that they have the skills and capability to participate in resident activities to the level that they wish to o Develop new resident associations and community groups providing support required to ensure they deliver on their core objectives o Promote and publicise opportunities for involvement, encouraging residents to attend meetings, forums, discussion/focus groups o Contribute to the development of policies and strategies that will increase resident involvement across Barnet Homes o Evaluate the impact of projects including cost, benefits and lessons learned o Work with local partners to identify funding opportunities for new and innovative projects o Identify and bid for funding in order to maximise the opportunities for residents to develop projects, host activities and events o Work closely with the Community Engagement Team to support involvement in resident scrutiny o Promote current best practice in resident involvement, consultation and community development to staff, managers staff and partners o Work closely with communications to maximise exposure of resident involvement initiatives, events and campaigns highlighting the successful outcomes achieved o Ensure effective and measurable systems are in place that demonstrate decisions have been influenced by our residents and customers o Ensure all projects are promoted in an inclusive way reflecting the profile of the area and embracing hard to reach groups o Work with managers and staff to embed a culture of resident involvement
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Income Officer at Enfield Homes
July 2013Income Officer (secondment) o Displaying a high-level of empathy and communication skills when discussing rent accounts of residents of various parts of the community negotiating solutions and ensuring positive outcomes wherever possible o Ensuring good practice of Equality and Diversity Legislation and policies at all times to ensure accessibility to service and information o Monitoring rent accounts and seeking communication with customer when there are issues with rent payments to establish reasons o Liaising with internal and external partners to ensure income maximisation o Giving basic advise on personal finance and budgeting as well as debt management and liaise with internal and external partners if further support is needed o Liaising closely with support and voluntary agencies to ensure residents receive efficient support tailored to their needs o Preparing reports for the Housing Panel and legal department to decide whether process is to be escalated Personal Achievements in Role and Projects o Initiated fruitful partnership with debt charity StepChange to increase efficiency of referral of residents for debt advise o Initiated and led financial capability project at the Community Festival which provided financial advice and education to numerous residents and was realised under budget o Top performing Income Officer of October 2013
Julia Leszczak's Education:
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CIH - Chartered Institute of Housing
2012 – 2013Housing Practice Diploma Level 3 -
University of Potsdam
2006 – 2009-Concentration: Science of Education, German, History -
Vocational School/College (Oberstufenzentrum fuer Buerowirtschaft)
2002 – 2005NVQ 3 City&Guilds Level 3Concentration: Business Administration -
Grammar School (Barnimgymnasium)
1993 – 20004 'A' LevelsConcentration: English, Politics, Biology, German